UI/UX Case Study : Designing a better Doctor Appointment
Making a doctors appointment it is usually a really frustrating and very time consuming task for regular people, but it is more so for elderly people.
The problem and solution
After making a lot of interviews, going trough different medical portals and apps, I in collaboration with other team members we saw major UI / UX problems in many of them. We chose to focus on the experience in one of their biggest pain points, which was to make them trust technology to make their interaction with their doctor and technology more trust worthy and easy, as a basis for the problem we wanted to fix. we review a few medical portals based on the interviews we did before to see how it works today.
In order to build our personas we surveyed three people per team member separately and then later on we interview three to four more people as a group the aged of the people we interview were between 60 to 90, who make doctor appointments and or visit the doctor at least once every two months more or less. The questions focused about the things they do when making a doctors appointment and during their appointment with the doctor.
After making a few assumptions, we joined it with some more questions on the second round of interviews that we did as a group now and find the major and minor pain points.
The user does not feel confident interacting with technology
The user is concern about their personal information being exposed
The solution takes two of the main user stories into account. I split the options to either Search by Movie or Search by Time. I tried to offer relevant screenings at each stage of the process, with extra choices functioning as a smart filter option.
Once we had . . . we tested the app to see if the solutions we came up with were aplicable for the population that we wanted to help